Feel safe with Travel Raintree
Your health and the health of our staff is our top priority. We want to assure you that we are monitoring the situation regarding COVID-19 and will be taking the necessary steps to ensure that you are as safe as possible.
On this page, we will keep you updated on the status of each resort as we receive them, the security measures we are taking and any policy updates.
Most of our resorts have reopened with new health and safety standards. All public areas are regularly disinfected, personal protection and social distancing measures are implemented, and sanitation stations are available to all guests. We advise consulting with local authorities regarding the reopening of restaurants for dining and other local services.
Below is a description of the measures taken per hotel, hotel facilities and special requirements per country. As local ordinances can change quickly, please contact the individual resort for the most current details.
|MEXICO||RESORT OPEN||MASK REQUIREMENTS||POOL OPEN||CLEANLINES||ACTIVITIES||GYM OPEN||ADDITIONAL COVID-19 REQUIREMENTS|
|Club Regina Puerto Vallarta||Required in all public areas||One time per day||Same Famliy||Limited occupancy and hours. Reservations required.||US Travellers: Negative test before returning to the US. Rapid testing available on-site|
|Club Regina Los Cabos||Required in all public areas||One time per day||Max 10 People||Limited occupancy and hours. Reservations required.||US Travellers: Negative test before returning to the US. Rapid testing available on-site|
|Club Regina Cancun||Encourager in public areas||1 time per day||Max 8 People||Limited occupancy and hours. Reservations required.||US Travellers: Negative test before returning to the US. Rapid testing available on-site|
|Villa Vera Puerto Vallarta||Closed||Closed||Closed||Closed||Closed||Closed||Closed|
|UNITED STATES + CANADA||RESORT OPEN||MASK REQUIREMENTS||POOL OPEN||HOUSEKEEPING||ACTIVITIES||GYM OPEN||ADDITIONAL COVID-19 REQUIREMENTS|
|Cimarron Golf Resort||Required in all public areas||Same day reservation only||Suspended. Linens available for touch-free delivery upon request||Limited to 50% capacity|
|Sandcastle Birch Bay - Washington||Required in all public areas||Closed||Suspended. Linens available for touch-free delivery upon request|
|The Miners Club - Utah||Required in all public areas||Same day reservation only||Suspended. Linens available for touch-free delivery upon request||Only occupants of the same room/unit||Same day reservation only|
|Park Plaza - Utah||Required in all public areas||Open from 9 a.m. to 9 p.m. Respecting social distancing.||By request only with 24 hour notice||Same Family||Available by reservation with the front desk.|
|Kona Reef - Hawaii||Required in all public areas||First come first serve||Do not have mid-week cleanings||Groups of maximum 4 people together||Guests must present a negative test result for a test taken within 72 hours of travel. They must also pass a rapid antigen test upon arrival at the airport in Hawaii.|
|WorldMark Phoenix - Arizona||Required in all public areas||Same day reservation only||Weekly||Limited to 50% capacity||First come, first served, one guest room at a time.|
|Polo Towers - Las Vegas||Required in all public areas||Limited tol 50%||Surcharge. Linens available for touch-free delivery upon request||Same Family||8 am a 6 pm, Reservations required.|
|Westin Resort & Spa - Whistler, BC||Required in all public areas||Closed||Suspended||Closed||Closed|
Upon arrival at the resort, you can be registered for an appointment for pre-departure COVID-Test which is required for all passengers on any flight entering the US.
Test price per person is $25 USD plus tax for guests with a hotel credit card on file.
Results within 72 Hrs prior to departure
Guests will be administered the Antigen (rapid test recommended by CDC) COVID 19 test onsite by a local Hospital Medical team and will provide a Medical report within the required 72 hour timeframe.
Test Negative, ready to go home
Should a guest test positive for the COVID 19 virus, the normal protocols of quarantine at the resort will be followed with follow up care administered by the hospital staff. These measures will be done so at the guest’s expense.
At Travel Raintree, we understand that we live in a reality that changes from one moment to the next. If you need to change your trip, you can do so, at no additional cost, up to 24 hours before your reservation date.
On existing reservations, rates are non-refundable, but we will be happy to find a date that fits your availability.
For new reservations, you may cancel your room at no additional charge.